FAQ's

Our company specializes in cabling for power and data connections. We also sell Data and IT accessories. We tailor our services to fit the unique needs of businesses across various sectors, helping them grow and succeed in a competitive market.

🔁 Returns & Refunds Policy (as required under ACL)

We comply with your rights under the Australian Consumer Law (ACL).

1. Change of Mind

We may accept returns for change of mind within 14 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase. A restocking fee may apply.

2. Faulty or Damaged Goods

If you receive a faulty or damaged item, contact us at returns@data2power.com.au with photos and order details. We will offer a replacement, refund, or repair as required by law.

3. How to Return

Please contact us before returning any item. You are responsible for return postage unless the item is faulty.

🔒 Privacy Policy

Effective Date: 3rd June 2025

Website: www.data2power.com.au

Owner: Comrack Pty Ltd (ABN 68 606 050 597) trading as Data2Power

1. Introduction

Comrack Pty Ltd trading as Data2Power ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What We Collect

We may collect:

• Your name, email, phone number, billing/shipping address
• Payment information (processed securely through third-party gateways)
• Your IP address, device, browser type, and usage patterns via cookies
• Order history and support interactions

3. How We Use Your Information

We use your data to:

• Process orders and manage your account
• Provide customer support
• Improve our website and marketing
• Comply with legal obligations

4. Disclosure

We may share your information with:

• Service providers (e.g. payment processors, couriers)
• Government agencies when legally required
• IT and web hosting providers

5. Security

We take reasonable steps to protect your information using secure servers, encrypted connections, and access control.

6. Access & Correction

You may request access to or correction of your personal data by contacting us at:

📧 support@data2power.com.au

7. Cookies

We use cookies to enhance your experience. You can manage cookies via your browser settings.

8. Contact

For privacy concerns:

Email: support@data2power.com.au

Mail: Comrack Pty Ltd, PO Box 388, Capalaba 4157, Australia

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Effective Date: 3rd June 2025

Website: www.data2power.com.au

Owner: Comrack Pty Ltd trading as Data2Power

1. Acceptance

By using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use this site.

2. Products & Services

All product listings are subject to availability and may be withdrawn at any time. We reserve the right to correct errors and update pricing.

3. Orders & Payments

Orders placed through this website are offers to purchase. We may decline or cancel orders where necessary. Payments must be made using approved methods.

4. Shipping & Delivery

Delivery terms are specified at checkout. Delays caused by third-party couriers are outside our control.

5. Returns & Refunds

Returns are accepted in accordance with Australian Consumer Law. Please review our [Returns Policy] for details.

6. Intellectual Property

All content on this website (text, images, logos, etc.) is owned or licensed by Comrack Pty Ltd. You may not reproduce or republish without permission.

7. Limitation of Liability

To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages arising from use of this website or products.

8. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes your acceptance of changes.

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